Frequently Asked Questions
Everything you need to know about your Hak5 gear and orders.
How long does shipping take for international orders?
International shipping typically takes 7-21 business days depending on the destination and selected shipping method. Please note that customs processing in your country may extend this timeframe.
What is your return policy for hardware?
We offer a 30-day return policy for unopened and unused hardware. Due to the nature of our security tools, items that have been opened or used are generally not eligible for return unless there is a confirmed manufacturing defect.
Do you provide technical support for your pentesting tools?
Yes, we provide extensive documentation via our official documentation portal and community support through the Hak5 forums and Discord server. For order-related technical issues, you can contact our help desk.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrencies via our secure checkout provider.
Will I have to pay customs duties or VAT?
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
Are Hak5 tools legal to own?
Hak5 tools are designed for authorized penetration testing and educational purposes. While owning the hardware is legal in most jurisdictions, it is the user's responsibility to ensure they have permission before using these tools on any network.